Return and Refund Policy

Last Updated: July 10, 2026

Our 60-Day Money-Back Guarantee

We believe in what we sell. If you are not fully satisfied for any reason, you have 60 days from your delivery date to send an item back for a complete refund.

We understand that wellness products take time to show results, so we do not require your item to stay sealed or unused. Go ahead and incorporate it into your routine. If it is not delivering results within 60 days, you can return it.

Who Qualifies for a Return

To qualify for a refund:

  1. You must request the return within 60 days of your delivery date.

  2. The item must be sent back in good, functioning condition.

  3. Original packaging is preferred, though not required, as long as the product itself remains intact and works properly.

Starting a Return

To begin a return, email support@calovix.com with your order number and the reason for the return. We will send you instructions, including where to send the item.

You are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect (details below). We suggest using a trackable shipping service and holding on to your tracking number until your refund has gone through.

How Refunds Are Processed

After we receive your returned item, we aim to inspect it and issue your refund within 1 to 2 business days. Refunds go back to your original payment method. It may take another 3 to 7 business days for the funds to show up in your account, depending on your bank or card provider.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or is not what you ordered, contact us right away at support@calovix.com with your order number and a photo of the product. We will send a free replacement or issue a complete refund, including shipping costs. In most cases, you will not need to send anything back, though we may request a photo to help us improve.

Cancelling an Order

If you want to cancel an order after placing it, contact support@calovix.com as soon as you can. If the order has not shipped yet, we will cancel it and refund you in full. Once an order has shipped, we cannot cancel it, but you are welcome to return it under the guarantee above.

Order Never Arrived

If tracking indicates your order was delivered but you never got it, contact us within 7 days of the delivery date. We will look into it with the carrier and may issue a replacement or refund depending on the situation.

Simply Changed Your Mind

Changed your mind about a purchase? You are still covered by our 60-day money-back guarantee. Just email support@calovix.com within 60 days of delivery.

When We May Decline a Refund

We reserve the right to deny a refund request if:

  1. You submit it after the 60-day window has closed.

  2. The item shows damage or misuse unrelated to a manufacturing issue.

  3. The request appears to be part of a repeated pattern of returns on the same account.

Contact Us

Have a question about a return or refund? We are here to help.

Email: support@calovix.com CARTIX LLC (dba Calovix) 5830 E 2nd St, Ste 7000 Casper, Wyoming 82609 United States